Terms and Conditions

At Perth Bond Cleaning, we aim to make your moving experience stress-free. Our Terms and Conditions clearly explain how we operate, what is expected from clients, and how we ensure every service meets professional standards. They cover bookings, payments, cancellations, property preparation, and our re-clean guarantee. Via these rules, clients can avoid delays, protect their bond, and enjoy a smooth, hassle-free cleaning experience. Following these terms also ensures our team can work efficiently and safely while delivering high-quality results for every property.

Service Agreement

  • Bookings are confirmed only after payment and property details are provided.
  • We provide services as described in your selected package (vacate, house, office, NDIS, or aged care).
  • Any service outside the agreed scope must be approved separately.

Client Responsibilities

  • Ensure the property is vacant, safe, and accessible at the time of cleaning.
  • Provide keys, garage codes, or security passes in advance.
  • Remove valuables, fragile items, or perishable food from areas to be cleaned.

Guarantee & Re-Clean Policy

  • If your property fails a professional inspection, report within 48 hours for a free re-clean.
  • Re-clean applies only to areas included in your original booking.
  • Refunds are only considered if issues cannot be resolved with our re-clean service.

Cancellations

  • Notify us at least 48 hours in advance to avoid cancellation fees.
  • Late cancellations may incur partial charges based on preparation and staff allocation.

Privacy Policy

Our Privacy Policy explains what data we collect, why it’s needed, and how it is protected. It includes your contact details, property information, and payment records. Collecting this data helps us deliver timely, accurate, and secure cleaning services across Perth. We only share your information when necessary for service delivery, and we never sell your data. By understanding the following policy, you can feel confident that your personal details are safe while enjoying a professional, reliable cleaning service.

Information We Collect

  • Contact details: name, phone, email
  • Property information: address, access instructions, special cleaning requirements
  • Payment and billing details

How We Use Your Information

  • To schedule and deliver cleaning services efficiently
  • To send booking confirmations, reminders, and updates
  • To improve services and offer relevant promotions

Data Sharing and Security

  • Only shared with cleaners and property managers as required for service delivery
  • Stored securely and protected against unauthorized access
  • Not sold to third parties under any circumstances

Your Rights

  • Access, correct, or request deletion of your personal information
  • Opt-out of marketing communications
  • Contact our support team for privacy concerns

Refund Policy

Our Refund Policy ensures fairness and transparency for every client. We focus on resolving service issues quickly, usually through our complimentary re-clean guarantee. Refunds are issued only when problems cannot be corrected. The policy also explains timelines, reporting requirements, and exceptions, so clients know exactly what to expect. This approach protects both clients and our team while ensuring that Perth properties are left inspection-ready.

Eligible Refund or Re-Clean Situations

  • Missed areas or cleaning errors reported within 48 hours of service completion
  • Services not delivered due to staff error or scheduling issues
  • Property fails professional inspection despite following client preparation instructions

Non-Refundable Situations

  • Change of mind, accidental booking, or dissatisfaction without proof
  • Damage caused by the client or items not included in the booking
  • Delays caused by inaccessible areas, pets, or unsafe conditions

Processing Refunds

  • Approved refunds processed within 7–14 business days
  • Partial refunds may apply based on service stage or areas completed

Re-Clean Option

  • We prioritize re-cleaning over refunds to ensure your property meets inspection standards
  • Complimentary re-cleans apply only to areas listed in the original booking